QuarkXPress freezes and hangs your entire PC, but only with certain files

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QuarkXPress freezes and hangs your entire PC, but only with certain files

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This happens only with certain QuarkXPress files, always the same, either when opening them, or when changing the zoom factor (often when changing to Fit to Screen).

 

This is not the same as the problem mentioned in the previous topic since here Windows totally freezes, not only QuarkXPress, and the only solution is a hard reset (CTRL+ALT+DEL will not work).

 

The solution is to install the Q322842 recommended Windows update.

 

This update resolves the "DeadLock Occurs Between Two Threads of System GDI in Windows 2000" issue in Windows 2000 and is discussed in Microsoft Knowledge Base Article Q322842. Download this update to prevent your computer from not responding if you utilize user-defined fonts or characters. For more information about this issue, read Microsoft Knowledge Base Article Q322842.

 

The most convenient way to install this update is to use the automated Windows Update.


Topic 173870 updated on 14-Oct-2005.
Topic URL: http://www.qppstudio.net/webhelp/index.html?quarkxpressfreezesandhangs.htm