This rare message occurs if QuarkXPress has aborted during scanning.

 

Solution

 

Use force quarkxpress shutdown from the tools menu and then, also from the tools menu, purge all quarkxpress preferences (purging QuarkXPress Preferences function solves QuarkXPress problems in the immense majority of cases and, even when it is not the solution, it does no harm, apart from restoring default preferences).

 

Alternate solution

 

If the above does not work, contact technical support (but do try to purge preferences first, as described above; half of the tech support email we receive about QuarkXPress problems are solved by reminding the user to try to purge QuarkXPress preferences).

 

---

Topic 108545, last updated on 26-Oct-2026