Damaged License File

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Damaged License File

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This message will occur if the license file that is used by Q++ to recognize you and your workstation as registered users is damaged. The cause of this file damage can be varied, form a disk write error of Windows to a sudden change in your workstation's internal clock date and time.


To resolve this problem, please follow the steps below :


1.Contact technical support and mention "error message 176335".


2.You will receive from technical support an email whose text contains a license fix-up code, and an attached ZIP file.


3.Close Q++ on all workstations.


4.Make sure that the PC clock of all workstations is set to the correct date and time.


5.Open the ZIP file and copy the 3 files it contains into the Q:\Q++ServerXE2\ folder.


6.Sitting at the workstation that has the problem (error message 176335), launch the Q:\Q++ServerXE2\Q++FixLicense.exe program.


7.Enter the fix-up code and click on OK.


8.You should now be able to launch Q++Studio.


It is important to note that the fix-up code you receive in the email from technical support is only valid for one day, so make sure that you perform all steps above on the same date.

Topic 176335 updated on 16-Sep-17.
Topic URL: https://www.qppstudio.net/webhelp/index.html?licensefileisdamaged.htm