Using the Technical Support even if Q++Studio cannot send emails

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Using the Technical Support even if Q++Studio cannot send emails

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Using the built-in technical support function is always the best way to send a script that is causing problems to the Q++Studio technical support. Using this method almost certainly guarantees that technical support can reproduce your script and all its templates and data parameters exactly.


Usually, Q++Studio send the email containing all the required files automatically. However, in some cases this will not work because of some parameters of your network and/or firewall. In those cases, you can still take advantage of the technical support functionality of Q++Studio, but in the last step you have to send the required files manually.


To send me the script, please follow the steps below :


1.Open the script and generate the diary (even if the results are not as desired).


2.Make sure that QuarkXPress is closed completely.


3.Launch the Tecnical Support module as shown below.



4.In the dialog that opens, make sure that the checkboxes are as shown below and click on the Save button.



5.If you are asked to confirm (as shown below) then click on the Yes button.


6.Wait for Q++Studio to create all the files related to the script. This will take 1 to 2 minutes.


7.A message will come up (as shown below) asking you if you want to open the folder with the script-related zip files. Click on the Yes button.


8.The Windows Explorer will open as shown below with between 8 and 11 zip files (depending on your script). Please email me all these zip files (only these zip files, nothing else).


If you are having problems with the ZIP attachments being removed by your email server, then use the option to save attachments as .Z files instead of .Zip files, as described here.

Topic 177370 updated on 03-May-2018.
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