Using the Q++Studio technical support function is the easiest way to provide us with all the necessary files to be able to answer your questions about a specific script.

A good rule to follow is to launch the technical support module as soon as possible after you encounter a problem, while the problem script is still open.

Procedure

To send a script to technical support, using your own email client:

1.Open the script and generate the diary (even if the results are not as desired).

2.Extremely important: make sure that QuarkXPress is closed completely (if this is a QuarkXPress script) or make sure that InDesign is closed completely (if this is an InDesign script).

3.Launch the Technical Support module, as shown in the image on the right.

4.In the dialog that opens, write a description of the issue you are encountering or any question you have about the most recent diary generation.

5.Make sure that the check-boxes are set as shown on the right. If you are using InDesign, we recommend that you check the box Generate and attach IDMLs as this will allow AI assistants to view any issue that may be due to your InDesign templates rather than the script.

6.Click on the Save button.

7.If you are asked to confirm then click on the Yes button.

8.Wait for Q++Studio to create all the files related to the script. This will take 1 to 2 minutes.

9.A message will come up (The information requested has been compressed into ZIP files. Do you wish to open that folder now?). Click on the Yes button.

10.The Windows Explorer will open as shown on the right listing the files opf.zqq, support.zqq and ai.zip.

11.You can then send the file ai.zip or ai.zqq to an AI assistant and/or you can use your usual email client to send the file support.zqq to technical support so that we have the database files needed to reproduce and test your script. Do not send the opf.zqq file unless technical support requests it.

Finally, if you are having problems with the ZIP attachments being removed by your email server, then save attachments as .zqq files instead of .zip files before emailing them.

Topic 104199, last updated on 07-Nov-2026