If a script is open when you launch the technical support module, then the current script's GridTemplates and Output files will automatically be attached to the technical support email. A good rule to follow is to launch the technical support module as soon as possible after you encounter a problem, while the problem script is still open.
To send a script to technical support, using your own email client:
1.Open the script and generate the diary (even if the results are not as desired).
2.Make sure that QuarkXPress is closed completely (if this is a QuarkXPress script) or make sure that InDesign is closed completely (if this is an InDesign script).
3.Launch the Technical Support module, as shown in the image on the right.
4.In the dialog that opens, make sure that the check-boxes are, as shown on the right, and click on the Save button.
5.If you are asked to confirm then click on the Yes button.
6.Wait for Q++Studio to create all the files related to the script. This will take 1 to 2 minutes.
7.A message will come up (as shown above right), asking you if you want to open the folder with the script-related zip files. Click on the Yes button.
8.The Windows Explorer will open as shown below with between 5 or more files (depending on your script).
9.Use your usual email client to email all the .zip, .z01, .z02, ..., as well as any .zqq files in that folder, to technical support.
Finally, if you are having problems with the ZIP attachments being removed by your email server, then save attachments as .zqq files instead of .zip files before emailing them.
Topic 104199, last updated on 18-Oct-2022